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- J.D. Power is a consumer insights company that provides annual rankings of U.S. insurance companies. Our review incorporates their most recent rankings of car insurance overall customer satisfaction and usage-based insurance (UBI) programs. J.D. Power rates companies on a 1,000-point scale then ranks those companies in order of their rating.
- Crashnetwork.com is a publication for the auto repair industry. Its collision repair grades are based on a 2022 survey of shop owners. Respondents were asked to rate how well each insurance company’s claims practices ensure quality repairs.
- The NAIC gathers data about consumer complaints to their state insurance department referencing specific insurers. An index below 1.0 means the company has fewer complaints than average. An index above 1.0 means more complaints than average.
- A.M. Best is an independent, trusted provider of analytics and ratings specializing in the global insurance industry. Its ratings indicate an insurance company’s financial strength and ability to pay claims.